Refund policy

Returns

Elizabeth Claire, Inc. guarantees all items sold to teachers and students at this website and will accept returns up to one year, in any condition, of material that does not work with your students. We don't want to keep your money if our materials don't work for you.

Defective audio CDs may be exchanged for replacements.  Returns of books from bookstores should be in saleable condition, within 365 days of original invoice date. We recommend that if you need to return materials, send them by UPS so they can be tracked and provide proof of delivery to us.  Your shipping costs will not be included in the credit or refund.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: 2100 McComas Way, Suite 607 Virginia Beach Virginia US 23456.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.