Elizabeth Claire, Inc. guarantees all items sold to teachers and students at this website and will accept returns up to one year, in any condition, of material that does not work with your students. We don't want to keep your money if our materials don't work for you.
Defective audio CDs may be exchanged for replacements.
Returns of books from bookstores should be in saleable condition, within 365 days of original invoice date. We recommend that if you need to return materials, send them by UPS so they can be tracked and provide proof of delivery to us.
Your shipping costs will not be included in the credit or refund.